PRIVACY POLICY
Introduction
The Internet is an amazing tool. It can change the way we live, and we can see this potential of internet today. You can buy goods and services, follow news, look up facts and communicate with others around the world and all this with only a few clicks. It’s important for Life Confident to help our members retain their privacy when they take advantage of all the Internet has to offer.
We believe your business is no one else’s. Your privacy is important to you…and to us. So, we’ll protect the information you share with us. To protect your privacy, Life Confident follows different principles in accordance with world-wide practices for customer privacy and data protection.
Products and Services
Life Confident is a continuously evolving platform educational materials and pre-integrated memberships sites for the use of those materials
Life Confident operates program memberships sites such as ‘Ultimate Confidence’ and ‘Grand-slam Conversationalist’. These programs are offered through multiple subdomains at Life Confident.com. Life Confident will also be offering community, blog, testimonial sections etc. for user engagement. All such programs are collectively called “Services”.
This Privacy Notice explains how we collect and use any personal information about you when you use our Services.
Customer Data and their End Customers
This privacy policy applies to our direct customers. Our customers may add personal data about the end users on our platform. Our customers are responsible for collection and processing of end user’s personal data.
Data that you provide:
What information do we collect about you?
We collect the following information about you when you register on our website.
1. Your Name
Your Email
Your Credit card (last four digits) / and PayPal details
We collect the content, communications and other information you and / or your members provide when they use our products and services, create or share content, and message or communicate with others.
You can choose to provide testimonial information about your experience with Life Confident. Website usage information is collected using cookies, which includes your IP address.
Data that we collect from others
Google Analytics - We currently use Google Analytics to collect information anonymously and reports website trends without identifying individual visitors. We use Google Analytics for analytics and measurement to understand how our services are used. For example, we analyze data about your visits to our sites.
How will we use the information about you?
We process your personal data only when we have a lawful basis. Our lawful basis for processing customer data is primarily performance of contract. We use consent as a lawful basis for direct marketing and promotional activities. Where you have consented to a particular processing, you have a right to withdraw the consent at any time.
We may also use legitimate interests as provided under the Data Protection Regulations. If you believe certain services are not in your interest, you have a right to object.
In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
Providing you our Services
We use your information to authenticate you and to process your payment information
● In processing your order, your details may be sent to credit card agencies and payment gateways agencies and also use information from them.
● We use your information to manage your account and, if you agree, to email you about other products and services we think may be of interest to you.
● We use the information we have to communicate with you about our Products and services, and let you know about our policies and terms.
●We also use your information to respond to you when you contact us or initiate a chat conversation (through our site/help desk/support)
Direct Marketing
We would like to send you information about products and services of Life Confident and other companies which may be of interest to you. Life Confident will not share your information for marketing purposes with other companies.
If you have consented to receive marketing communications, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes.
Usage and Analytics
To give you a seamless experience, for example, by filling automatically your information (such as your name, email id) from one Life Confident product when you sign up for an account on a different product.
Our servers automatically collect information when you access or use our applications and services. This data is recorded in log files. Examples of such data include IP Address
Website Visitors
We use the information that you provide on our website as a visitor to respond to your requests. Such information includes personal data to contact us, request for a product demo and to provide feedback to us.
Users below 16 years
If you are under the age of 16, you are not permitted to use the Services.
We provide you with the ability on the Life Confident platform to access and rectify your data. However, if you would like a copy of some or all of your personal information or would like to delete your data, please email (support@lifeconfident.com)
Access to your information, correction and retention
We want to ensure that your personal data is up to date and accurate. You may ask us to modify or delete information you think is not accurate.
Data Retention Policy
Life Confident will retain our customers data in accordance with a Customer’s instructions or in accordance with our default terms and conditions. Generally, we store personal data until it is no longer necessary to provide our Products and Services, or until your account is deleted whichever comes first.
Account Deletion
When your account is deleted, some or all of your information may still remain visible to others, including but not limited to any information that has been: (a) incorporated into others comments, other User’s content, postings, including but not limited to program comments; (b) copied, stored or disseminated by other Users; (c) shared or disseminated by You or others such as in a Public Posting; or (d) posted on a Third-Party Platform. Life Confident is not able and/or obligated to remove any of Your information from a Third-Party Platform.
Even after You delete Your Account or Your Account is terminated, we may retain Your information for as long as we have a legitimate purpose to do so and in accordance with applicable law. In addition, your information may not be deleted from servers of the Third-Party Platform You use to access Our Services. We may retain backup copies of your information on our servers or databases (and/or any authorized third-party servers or databases We use) for legitimate purposes such as assist with any legal obligations, resolve disputes, and enforce Our agreements. Such information may be disclosed pursuant to this Privacy Policy regardless of whether Your Account is deleted or terminated.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the platform and to compile statistical reports on platform activity.
Cookies
We use cookies for a variety of reasons, including to: (i) analyze the usage of our Products and Services; (ii) provide a more personalized experience; (iii) allow you to more easily login to use our products services; and (iv) help make your use of Our Products and Services more efficient and more valuable by providing you with a customized experience and recognizing you when you return.
For details on our cookie policy, please refer to https://www.Life Confident.com/cookies
For providing you services
Disclosure with Third parties and others
We may share Your information with third party companies that perform services on Our behalf such as
Payment Gateway companies, PayPal etc. for Payment processing
Google Analytics for Data analysis
Plutio CRM and Convertfox for Marketing services
Advertising services (including but not limited to retargeted advertising),
Other third parties necessary for our services include Email services ticketing tools for customer services and support (LiveAgent Helpdesk software)
Within the above categories of third parties, we may share data with other third parties.
These third-party service providers may access Your personal information and are required to use it solely for the purpose of the requested service.
For Legal Purposes
We may also disclose Your information to third parties, if we, in our sole discretion, have a good faith belief that disclosure is: (1) permitted or required by law; (2) reasonably necessary to enforce Our Terms of Use, this Privacy Notice, or any other legal agreements; (3) required to detect, prevent, or otherwise address fraud, abuse, misuse, potential violations of law (or rule/regulation), and/or security or technical issues; or (4) required or reasonably necessary in Our discretion to protect against imminent harm to the rights, property or safety of Life Confident, Our Users, employees, members of the public and/or our Products and Services. (5) requested in connection with or relevant to a judicial, governmental or legal inquiry, investigation, order, or proceeding; (6) required or reasonably necessary pursuant to a valid subpoena, warrant or other legally valid inquiry or request;
We may also disclose information about You to Our auditors or legal advisors in conjunction with accessing Our disclosure obligations and/or rights under this Policy.
Your Public Profile
Your user name, public profile information, and public content may be seen by other users of our products and services. It’s your choice whether to include sensitive data on your profile and to make that sensitive information public. Please do not post or add personal data to your profile that you would not want to be publicly available.
Life Confident takes appropriate security measures to protect against unauthorized access to, or unauthorized alteration, disclosure or destruction of, data that You share and We collect and store. These measures vary based on the sensitivity of the data we collect and store.
How Do We Keep Your Information Secure?
Life Confident has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honoured. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
When you place orders or access your personal account information, you’re utilizing a secure socket layer SSL, which encrypts your personal information before it’s sent over the Internet. SSL is one of the safest encryption algorithm technologies available.
Life Confident protects the security of your personal information and respects your choices for its intended use. We carefully protect your data from misuse, unauthorized access or disclosure, loss, destruction or alteration.
Details about our security measures are available at https://www.Life Confident.com/security
Some countries where we process data may not have as protective laws as your own country and there are risks associated with such transfer.
International Operations and Cross Border Transfers
Life Confident stores information about Our Products and Services and Users on AWS (Amazon Web Services) servers located in the United States. If You are using the Services from outside the United States and the European Union, please know the data and personal information You submit will be transferred to the United States or other countries. By submitting Your data and/or using Our Products and Services, you consent to the transfer, storing, and processing of Your data in and to the United States.
Life Confident offers European Union Model Clauses, also known as Standard Contractual Clauses, to meet the adequacy and security requirements for our Customers that operate in the European Union, and other international transfers of our customer’s data. These clauses are contractual commitments between parties transferring personal data, binding them to protect the privacy and security of the data.
We will notify you of any changes, through email, once we post the new Policy on Life Confident with a new effective date. If we make a material change to this Policy, we will take reasonable steps to notify you in advance of the planned change and give you the opportunity to review the revised policy before you choose to continue using our Products and Services.
If you have questions about this policy, you can contact us at:
Email: support@lifeconfident.com
If you are a resident of the European Economic Area and we maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you have additional rights. If you are not satisfied with the resolution, you can also lodge a complaint with the Supervisory Authority in the country of your residence.